Refund policy

Last updated: September 16, 2026

We want you to love what you ordered. If something isn't right, we're happy to help.

Return window: You may return most items within 30 days of the delivery date for a refund to your original payment method.

Condition: Items must be unworn, unwashed, and undamaged, with all original tags and packaging attached. Final sale items (marked as such at checkout) and intimates/swimwear are not eligible for return for hygiene reasons.

How to start a return: Email support@avenyl.com with your order number and the item(s) you'd like to return. We'll confirm eligibility and provide instructions.

Refunds: Once we receive and inspect your return, we'll process your refund within 5-10 business days to your original payment method. You'll receive an email confirmation once it's issued.

Return shipping: Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case we cover the cost.

Damaged or incorrect items: Contact support@avenyl.com within 7 days of delivery with photos of the issue, and we'll arrange a replacement or full refund at no cost to you.

Questions: support@avenyl.com or +1 (833) 868-5386. Avenyl, operated by Nuvela Group LLC, 1500 N Grant St, Ste B, Denver, CO 80203, United States.