Refund policy

Last updated: November 3, 2026

We want you to love what you ordered. If something isn't right, we're happy to help.

Order cancellations: You may cancel or change your order any time before it has been fulfilled (i.e., before it ships) by emailing support@avenyl.com with your order number. Once an order has been fulfilled, it can no longer be cancelled, but you're welcome to return it under the policy below.

Return window: You may return most items within 30 days of the delivery date for a refund to your original payment method.

Condition: Items must be unworn, unwashed, and undamaged, with all original tags and packaging attached. Final sale items (marked as such at checkout) and intimates/swimwear are not eligible for return for hygiene reasons.

Return procedure and return address: Email support@avenyl.com with your order number and the item(s) you'd like to return. We'll confirm eligibility and reply by email with your return instructions and the return address for your order. Please do not send returns to our Denver registered office (1500 N Grant St, Ste B), which is a legal registered office only and not a warehouse or returns facility. Returns sent there cannot be processed.

Refund method and processing time: Once we receive and inspect your return, we'll process your refund to your original payment method within 7-10 business days. You'll receive an email confirmation once it's issued.

Restocking fee: We do not charge a restocking fee on eligible returns.

Return shipping: Return shipping is free on all eligible returns.

Damaged or incorrect items: Contact support@avenyl.com within 7 days of delivery with photos of the issue, and we'll arrange a replacement or full refund at no cost to you.

Questions: support@avenyl.com or +1 (833) 868-5386. Avenyl, operated by Nuvela Group LLC, registered office: 1500 N Grant St, Ste B, Denver, CO 80203, United States.